Meet The Client

SailPoint is a leading provider of identity and access management solutions. They were founded in 2005 to deliver innovative solutions that address some of the world’s most dynamic security issues.

Their team of experts has spent more than half a decade building and refining their platform, which uses AI and machine learning to automate and streamline the complex task of delivering enterprise security.

Services related to this case study

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Languages

French, German, Spanish, Polish, Italian & more

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Content Types

PDF, Web & Digital, Video & Media & more

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Words

over 40,000 words translated across several projects

What were the translation requirements?

The client was looking for a strategic translation partner with a solid framework of processes and tools to translate and localise their content accurately.

They needed a partner who could deliver the required quality while remaining flexible enough to handle the various formats and types of content they had to translate..

With content ranging from e-books and marketing assets, such as email campaigns, to newsletters, white papers, website translations, blogs, voice-overs, subtitles, and financial documents — and with a global audience in mind — the team at SailPoint partnered with us to implement a robust translation strategy.

Finding A Streamlined Process

Our client portal is designed to make the translation process as seamless and efficient as possible for our clients. It enables secure and transparent communication between teams, regardless of their location. This means that teams can collaborate and share information in real-time without barriers.

The portal also simplifies the management of the translation process, allowing clients to oversee every step of the process, from the initial request to the final delivery.

With the client portal, clients can easily track the progress of their translation projects and make any necessary adjustments along the way. This ensures that the final product meets their expectations and is delivered on time.

Aligning Accuracy & Consistency

Ensuring the accuracy and consistency of translations is vital when working with diverse industries, as it reflects on the company’s reputation and brand image.

To maintain the integrity of SailPoint’s brand image, we implemented translation management software to streamline the process and ensure consistency across various formats. This software enables us to deliver translations that are accurate and consistent in terminology across multiple formats, ensuring that the client’s brand message is communicated effectively to their global audience.

Our Solution

Dedicated Team

To ensure that our translations were precise and met our client’s expectations, TS24 Translation Agency put together a dedicated and specialised team proficient in various languages, including French, German, Spanish, Latin American Spanish, Brazilian Portuguese, Italian, and Polish.

This team handled all translation requests for these languages and ensured that the assignments were of the highest quality. This approach meant that our client received accurate and true translations of their various materials.

Rigid Quality Checks

Ensuring consistency and accuracy in terminology was vital to delivering high-quality translations for SailPoint. To meet this standard, we established a strict in-house quality control system.

As part of this system, we developed a comprehensive style guide and glossary to maintain uniformity in terms used and language tone across all assignments. Additionally, we used CAT tools to create and update translation memories for every new project. Our team of expert proofreaders also reviewed all documents to ensure consistency in all translations.

By implementing this system, we were able to ensure that our translations met the highest quality standards while also meeting the specific needs of our client. Our goal was to provide consistent, accurate translations tailored to the particular needs of SailPoint’s audience and industry. With our in-house quality control system, we could deliver translations that accurately conveyed the intended meaning and were appropriate for the intended audience.

Dedicated Team

Our translation team was composed of linguists who are seasoned professionals in their respective areas of expertise.

This allowed us to produce accurate and consistent translations using the appropriate industry terminology. The team’s deep knowledge of their specific industries guaranteed that the final product was error-free and cohesive.