Terms & Conditions

Article 1 | General

1. These General Terms and Conditions shall govern the legal relationship between the Translation Services 24 and the Client, and shall supersede any (general) terms and conditions of the Client, unless the Translation Agency approves the applicability of such terms and conditions in writing.

Article 2 | Quotations, Conclusion of Contracts

1. General quotations and estimates provided by the Translation Services 24 shall not entail any commitment.
2. Translation Services 24 may at any time revoke or change prices and dates of delivery quoted if it has not had the opportunity – prior to quoting such details – to view the entire text to be translated or edited. The Client’s oral or written addition by Translation Services 24 : or digital acceptance of the quotation submitted by Translation Services 24 or, if no quotation is submitted, confirmation Translation Services 24 in writing of an order placed by the Client shall constitute a contract
3. Translation Services 24 may consider as a Client any person or entity that has placed an order with the Translation Services 24, unless said person or entity explicitly states that they are acting on the instructions, on behalf and at the expense of a third party, whose name and address shall be disclosed to the Translation Services 24 at the same time.
4. Agreements made and assurances given by representatives or personnel of Translation Services 24 shall not be binding upon Translation Services 24 unless explicitly confirmed by Translation Services 24 in writing.
5. Any reasonable doubt on the part of Translation Services 24 about the Client’s ability to pay shall entitle the Translation Services 24 to require the Client to provide sufficient security before Translation Services 24 commences or continues to execute an order.

Article 3 | Changes to or Cancellation of Orders/Services

1. Any major changes made by the Client to an order after a contract has been concluded shall entitle Translation Services 24 either to modify the price and/or the date of delivery agreed or to refuse to execute the order. In the latter case, the Client shall be required to pay for the work already performed, and the provisions stipulated in clause 3.3 shall apply by analogy.
2. Cancellation of an order by the Client shall require the Client to pay in full for the work already performed with respect to that order and, where appropriate, to pay compensation on the basis of an hourly rate for time spent on research for that part of the work not performed. Translation Services 24 shall make the work performed available to the Client at the latter’s request, but shall accept no responsibility for its quality.
3. If Translation Services 24 has earmarked time for executing an order that has been cancelled, it may charge the Client 50% of the agreed price for that part of the work not performed.If the Client cancels an interpreting assignment any time after confirming with a Translation Services 24 member of staff, compensation to Translation Services 24 will be charged at the full assignment rate. Cancellation or amendment of this compensation payment is at Translation Services 24’s sole discretion.
4. If the Client cancels an interpreting assignment any time after confirming with a Translation Services 24 member of staff, compensation to Translation Services 24 will be charged at the full assignment rate. Cancellation or amendment of this compensation payment is at Translation Services 24’s sole discretion.
5. If the Client cancels an interpreting assignment and an interpreter is already present at the location where the assignment is due to take place, or if the interpreter has initiated their journey to the said location where the assignment is due to take place, then compensation to Translation Services 24 will include the interpreter’s travelling expenses and a charge of the full assignment rate. Cancellation or amendment of this compensation payment is at Translation Services 24’s sole discretion.
6. Any additional time incurred by the interpreter will be charged to the client at half an hour rates based on the agreed hourly rate rounded up to 30 minutes.
7. If the Interpreter fails to attend an assignment or notifies the Client that he/she is unable to attend an assignment for any reason notwithstanding, the Client shall notify Translation Services 24 immediately and without delay and in any event.

Article 4 | Execution of Orders and Non-Disclosure Clause

1. Translation Services 24 undertakes to carry out orders to the best of its ability, bringing to bear sufficient professional know-how to meet the purpose specified by the Client.
2. Translation Services 24 shall keep any information provided by the Client confidential in so far as this is possible in connection with the performance of the contract. Translation Services 24 shall require its employees to observe this code of confidentiality. However, Translation Services 24 not be liable for any breach of confidentiality by its employees if it can sufficiently demonstrate that it was unable to prevent the same.
3. Translation Services 24 shall be entitled to hire third parties to carry out the order (in full or in part), without prejudice to the Translation Services 24 responsibility for the confidential treatment and proper execution of the order. Translation Services 24 shall require any such third party to observe this code of confidentiality. However, Translation Services 24 shall not be liable for any breach of confidentiality by such third parties if it can sufficiently demonstrate that it was unable to prevent the same.
4. As far as possible, the Client shall honour any request for information by Translation Services 24 about the content of the text to be translated, as well as requests for relevant documentation and lists of terms if such are available. Such information and documentation shall be dispatched at the Client’s expense and risk.

Article 5 | Agreed Date and Time of Delivery

1. The agreed date of delivery shall be provisional, unless an explicit written agreement stipulates otherwise. Translation Services 24 shall notify the Client immediately if it perceives that it will be unable to meet an agreed deadline.
2. If a fixed delivery date is specifically agreed in writing and if Translation Services 24 fails to meet it for reasons other than circumstances beyond its control, and if the Client cannot reasonably be expected to accept any further delay, the Client shall be entitled to cancel the contract unilaterally. In such cases, however, Translation Services 24 shall not be required to pay any compensation whatsoever. Such cancellation shall not affect the obligation on the part of the Client to pay for the work already performed.
3. Delivery shall be deemed to have taken place at the moment when the text is dispatched. The moment when the text is posted, handed to a courier or – if the text is transmitted electronically (by fax, e-mail, modem, FTP etc) – the moment when the medium completes the transmission shall count as the time of dispatch.
4. The Client shall do whatever may reasonably be necessary for or conducive to prompt delivery by Translation Services 24 of work performed under the contract.
5. The Client shall do everything in its power to facilitate delivery of the product by Translation Services 24 under the contract. Any refusal to accept Translation Services 24 product shall constitute default on the part of the Client, and the provisions of clause 6.5 shall apply accordingly, even if no explicit request for acceptance has been made.

Article 6 | Prices and Payment

1. Prices shall generally be based on Translation Services 24 current rate (per hour or per word), unless agreed otherwise. In addition, Translation Services 24 may charge the Client for any out-of-pocket expenses incurred in the execution of the order. Translation Services 24 shall be free to charge a minimum rate for each combination of source and target language.
2. Quoted prices shall apply only to services and products conforming to agreed specifications.
3. Translation Services 24 shall be entitled to raise the agreed price if it is forced to perform more work or incur more costs than might reasonably have been foreseen on conclusion of the contract as a result of having to work with laborious, time-consuming or unclear texts, for example, or faulty files or software supplied by the Client. This list of examples is not exhaustive.
4. All prices are quoted exclusive of VAT unless otherwise agreed in writing.
5. Payment for products supplied or services rendered under the contract shall be due 10 calendar days after the invoice date (or within such other term as Translation Services 24 shall set in writing). Payment shall be net and in full – without any discount, set-off or deferral – in the currency invoiced. If payment is not made by the due date, the Client shall be in default – immediately and without notice of default being required.

Article 7 | Complaints and Disputes

1. The Client shall be required to notify Translation Services 24 in writing of any complaints about the product supplied or service rendered by Translation Services 24 as soon as possible, yet no later than ten working days after the said product is supplied or the said service is rendered. Lodging a complaint shall not release the Client from its payment obligations.
2. Should the Client query the accuracy of specific passages of the translation supplied Translation Services 24 and ask Translation Services 24 for its comments, and should the Translation Agency subsequently be able to demonstrate that the passages in question are not incorrect, Translation Services 24 shall be entitled to charge the Client in full for the additional time spent on dealing with the query and for any other expenses incurred in this connection.
3. The Client accepts that stylistic inconsistencies may occur in relation to transcreation and some translation projects. In such a case Translation Services 24 bears no responsibility.
4. If the Client does not lodge a complaint within the period specified in clause 7.1 above, the Client shall be deemed to have fully accepted the product supplied or the services rendered by Translation Services 24, and complaints shall only be considered if Translation Services 24 at its sole discretion deems such to be expedient. Any changes made by Translation Services 24, at the Client’s request, to any part of the translated or edited text shall in no way constitute an acknowledgement on the part of the Translation Services 24 of supplying an inferior product or rendering an inferior service.
5. In the case of a valid complaint, Translation Services 24 shall be allowed a reasonable period of time to improve or substitute the product or service. If Translation Services 24 in all fairness is unable to make the required improvements or to substitute the product or service, it may grant the Client a discount.
6. The Client’s right to complain shall lapse if the Client has itself edited or has instructed others to edit the part or parts of the product forming the subject of the complaint, regardless of whether the Client has subsequently supplied the product to a third party or not.

Article 8 | Liability and Indemnity

1. Translation Services 24 shall exclusively be liable to the Client for any loss or damage directly and demonstrably deriving from shortcomings attributable to the Translation Services 24. The Translation Agency shall under no circumstances be liable for any other forms of loss or damage, such as indirect loss, consequential loss, trading loss, loss caused by delay in performance or loss of profit.
2. Translation Services 24’s liability shall never exceed the invoice value, exclusive of VAT, of the part of the product or service in question, which part has already been invoiced and/or supplied or rendered. Translation Services 24’s liability shall never exceed GBP 50,000 per event or per sequence of related events.
3. Ambiguities in the text to be translated shall release Translation Services 24 from any liability whatsoever.
4. The question of whether (the use of) a text to be translated or edited or the translation or edited version of such text, produced Translation Services 24, entails any risk of bodily injury shall be entirely at the Client’s expense and risk.
5. No liability whatsoever shall be incurred by Translation Services 24 in respect of damage to or loss of documents, data or data carriers made available to facilitate performance of the contract. Nor shall any liability be incurred by Translation Services 24 in respect of any costs incurred and/or any loss or damage sustained as a result of (i) the use of information technology and telecommunications media, (ii) the transport or dispatch of data or data carriers, or (iii) the presence of computer viruses in any files or data carriers supplied by Translation Services 24.
6. The Client undertakes to indemnify Translation Services 24 against any claims by third parties deriving from the use of the product supplied or the services rendered.
7. The Client similarly undertakes to indemnify Translation Services 24 against any claims by third parties on account of alleged violation or infringement of property rights, proprietary rights, patent rights, copyrights or any other intellectual property rights in connection with the performance of the contract.

Article 9 | Dissolution and Force Majeure

1. If the Client fails to meet its obligations, if the Client is declared insolvent or bankrupt or if a petition is filed for the Client’s compulsory liquidation or bankruptcy, if the Client applies for or obtains a moratorium, if the Client is subject to an arrangement under the debt rescheduling regulations for natural persons or if the Client’s company or business is liquidated, Translation Services 24 shall have the right, without being required to pay any compensation, to dissolve the contract in whole or in part or to suspend performance of the contract. Translation Services 24 shall in that case be entitled to demand immediate payment of any outstanding amounts.
2. Should Translation Services 24 prove unable to meet its obligations due to circumstances beyond its control and risk, it shall be entitled to dissolve the contract without being liable to pay any compensation whatsoever. Such circumstances (force majeure) include, but are not limited to: fire, accidents, illness, strikes, riots, war, terrorist attacks, transport restrictions and delays, government measures, disruption of the services of Internet providers, negligence on the part of suppliers or any other circumstances beyond Translation Services 24’s control.
3. If Translation Services 24 is compelled by force majeure to discontinue further performance of the contract, it shall retain the right to payment for any work performed up to that moment as well as reimbursement for any costs and out-of-pocket expenses incurred.

Article 10 | Copyright

1.  Barring explicit agreement in writing to the contrary, the copyright on translations produced by Translation Services 24 shall devolve upon the Client at such time as the Client meets all its financial and other obligations to Translation Services 24 in full with respect to the work in question.

Article 11 | Governing Law

1. The legal relationship between the Client and Translation Services 24 shall be governed by British law.
2. The place of jurisdiction for the settlement of disputes shall be London, United Kingdom.